ORDERS + SHIPPING
All orders are made and fulfilled in London. Please allow 3-5 business days to process orders for ready-to-wear items from the shop. For made-to-order items, the production time may vary from 3-6 weeks depending on availability of materials. As a sustainable slow fashion label, our fabrics are often handwoven only as needed, before being crafted into a finished product in London; we appreciate your patience while we make something just for you.
Once orders are fulfilled, shipping time will vary by location:
UK: 2-3 business days
US and Europe: 3-5 business days
Rest of World: 3-10 business days
Orders are mainly shipped via UPS for international orders, or Royal Mail for UK orders. Tracking numbers will be provided for all orders. Once the package is with the courier, Azura Lovisa is not liable for shipments. Azura Lovisa is not responsible for customs duties or import delays for international deliveries.
Please contact firstname.lastname@example.org for any questions regarding shipping.
RETURNS + EXCHANGES
All sales are final. If you believe an item you received is defective or damaged, please contact email@example.com within 5 days of delivery. We reserve the right to deny requests for exchanges.