ORDERS + SHIPPING

 

All orders are made and fulfilled in London. Please allow 3-5 business days to process orders for ready-to-wear items from the shop. For made-to-order items, the production time may vary from 3-6 weeks depending on availability of materials. As a sustainable slow fashion label, our fabrics are often handwoven only as needed, before being crafted into a finished product in London; we appreciate your patience while we make something just for you.

 

Once orders are fulfilled, shipping time will vary by location:

UK: 2-3 business days

US and Europe: 3-5 business days

Rest of World: 3-10 business days

 

Orders are mainly shipped via UPS for international orders, or Royal Mail for UK orders. Tracking numbers will be provided for all orders. Once the package is with the courier, Azura Lovisa is not liable for shipments. Azura Lovisa is not responsible for customs duties or import delays for international deliveries.

 

Please contact info@azuralovisa.com for any questions regarding shipping.

 

 

RETURNS + EXCHANGES

 

All sales are final. If you believe an item you received is defective or damaged, please contact info@azuralovisa.com within 5 days of delivery. We reserve the right to deny requests for exchanges.